Mr. Theodore August
- Manager
- User Support Services
When you have questions about technology on campus, need assistance with classroom, desktop, network and telephone technologies or need audiovisual services to support instruction the Help Desk is here to provide that support.
What We Do
The Help Center is a single point of contact for information and assistance with classroom, desktop, network and telephone technologies. The Help Center also provides audiovisual service and support for the campus.
Contact Information
- helpdesk@ric.edu
- 401-456-8803
- Gaige Hall 105, 431 Library Rd, No. Providence, RI 02911
Summer/Intersession Hours
Monday–Thursday: 7:30 am–8pm
Friday: 7:30 am–5 pm
Saturday–Sunday: Closed
Hours for the Walk-in Lab in the Adams Library: See Adams Library Hours
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How to Request Assistance
- Submit a Technology Help Request on Our Self-Service Portal
- Visit Our Online Knowledge Base
- Call the Help Center at 401-456-8803
- Email the Helpdesk at helpdesk@ric.edu
Take a quick look at our Frequently Asked Questions (FAQs) – your question may already be answered there.
Staff
Mr. Michael Caine
- Technician Support Specialist I (UNIX/NETWORKS)
Lauren K. Cenedella
- Information Technologist
Richard W. Cenedella
- Information Technologist II
Laurie Joline
- Technical Support Specialist II (DOS/MVS)
Jennifer M. Smith
- Assistant Business Management Officer
Mr. David E. Toms
- Director User Support Services
Mr. Jonathan J. Trafford-Seabra
- Senior Information Technologist
Frequently Asked Questions
The answers to general questions concerning services available at the Help Desk, software acquisitions, licensing, and troubleshooting, can be found here.
Windows PCs should meet the recommended requirements for running the Windows 11 operating system or later. Apple computers should meet the minimum requirements for running the macOS 15 operating system or later.
Computer requests should be requested through RIC Service Center | Computer Deployment Request. All computer requests are reviewed by User Support Services, and are approved/completed based on age of systems, performance, and roles/responsibilities of the requestor. Any additional approvals that may be needed will be handled on a case-by-case basis and communicated to the requestor after the request is submitted.
Windows and Macintosh systems are deployed with a standard set of software, which includes but is not limited to the following:
- Microsoft Office
- Google Chrome
- Mozilla Firefox
- Adobe Acrobat Reader
- Zoom
- EDR Antivirus/Antimalware
Additional software may be installed on Windows PC’s or Apple Macintosh systems upon request. This software, along with other specialized applications, are also available on computers installed in labs and classrooms throughout the campus, as well as the walk-in computing facilities on the third floor of Adams Library.
Rhode Island College students, faculty, and staff have access to Microsoft 365 which provides users access to several web-based apps including Outlook, Calendar, Word, Excel, PowerPoint, OneDrive, Teams and more. Additionally RIC students, full time faculty, and some full time staff also have the ability to download the latest desktop version of Microsoft 365 (PC and Mac) for free through their Microsoft 365 account. For information about Microsoft 365, please visit Microsoft 365 Email and Microsoft Campus Agreement and Installation.
The minimum hardware requirements are the following:
- Windows PC’s (Windows 11 or later)
- Intel 8th Generation Core or AMD Zen 2 or later CPU
- 512 GB SSD storage
- 16 GB RAM memory
- Apple Macintosh (macOS 15 or later)
- Apple M1 CPU
- 512 GB SSD storage
- 16 GB RAM memory
The College also recommends personal computer purchases for students meet the same minimum requirements.
Access to MyRIC/PeopleSoft are through a web browser.
For support – speak with RIC's MIS PeopleSoft Help Desk.
Blackboard Ultra is also a browser-based platform.
The two most recent versions of the four major web browsers (Chrome, Firefox, Edge, Safari) are supported. Blackboard Supported Browsers provides more details. A Browser Checker is also available on the Blackboard LMS Help Center page.
User Support Services (USS) officially supports Hewlett Packard and Savin (multi-function only) black and white and color laser printers with network printing capabilities. USS will attempt to repair these types of printers manufactured within the last seven years. Savin multi-function printers are supported by Core Business Technologies when hardware related issues are encountered.
For other brands and types of printers, User Support Services will provide limited support for connecting to College managed/assigned workstations, but are unable to provide repairs.
Request Printer Support
Printer-related requests can be made at RIC Service Center | Printers and Copiers.